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On Thursday, 27 March, AmCham EU hosted a roundtable on how to navigate e-commerce challenges, focusing on tools for customs and enforcement. The first section was devoted to how the EU is addressing today's challenges and how it can expand its toolkit to be more effective. Afterwards participants examined how we can get ahead of future hurdles through uptake of new tools. 

During the meeting, participants heard from Vanesa Hernandez Guerrero, Head of Unit, Customs Legislation, Directorate-General for Taxation and Customs Union, European Commission; Walter van der Meiren, Manager, Brokerage Division, UPS; Giulia Buttini, Director, Government Affairs and Public Policy, HP Inc.; Sophie Claessens, Director, EU Public Policy, Tax and Payments, Amazon; Stefano Mauro, Policy Director, e-Logistics and Taxation, Ecommerce Europe; Sabine Van Depoele, Head of Public and Regulatory Affairs, KU Leuven and Pablo Muñiz, Partner, Head of Customs Practice, Van Bael & Bellis. 

The rise in e-commerce has transformed trade, but also poses significant challenges for customs enforcement, consumer protection and fair competition. A modern, risk-based customs framework is essential to enhance enforcement capabilities and support legitimate trade. Strengthening public-private cooperation, leveraging digital tools and harmonising enforcement across Member States will help ensure a secure, fair and competitive e-commerce ecosystem that benefits consumers and businesses alike. Learn more about how the EU can build a resilient and future-proof e-commerce framework that supports innovation, transparency and cross-border trade. 

For International Customs Day 2025, AmCham EU is reaffirming our commitment to advancing customs efficiency. In alignment with this year’s theme, we are emphasising the critical need for efficient IT systems, digital solutions and public-private partnerships to streamline global trade processes. These advancements, coupled with investments in workforce training and cutting-edge technologies like AI, will empower customs authorities to facilitate legitimate trade while securing borders. Learn why balanced regulatory frameworks, partnerships and technological advancements are needed to tackle future challenges and make the global trade ecosystem smoother in the joint statement.